This policy covers payments made to Fourline Studio for OfflineBazar seller plans and boosts on seller.offlinebazar.com. Buyers never pay OfflineBazar anything, so there is nothing for buyers to cancel or refund with us; purchases from a shop are between the buyer and that shop.

What you pay for

Seller plans and boosts are digital services. A plan is a prepaid subscription for a fixed period (see Seller plans), and it is activated as soon as the payment succeeds. All prices include GST.

Cancellation

If you set up autopay when you start a plan, it renews automatically at the end of each paid period at the regular price (after the 3 early bird months, at the monthly price). Your bank or UPI app tells you before each debit.

You can cancel any time: turn off autopay under Billing in the seller panel or on the Plan screen in the app, or cancel the mandate in your UPI app or bank. Cancelling stops all future debits, and your shop stays visible until the end of the period you have already paid for. If autopay is off, each payment covers one period only and nothing is charged again unless you choose to pay.

• Renewed by mistake: if autopay renewed your plan and you tell us within 7 days of that debit that you didn't want it, and you haven't used the new period to run a boost or similar paid feature, we will cancel that period and refund it in full.

When we refund

• Shop never went live: if you paid for a plan but your shop was not approved or could not go live, you can ask for a full refund within 7 days of the payment.
• Duplicate payments, or money debited for a failed payment: refunded in full.
• Rejected boosts: every boost is reviewed by our team. If we reject a boost, its full amount is refunded automatically; you don't need to ask.

When we don't refund

Once your shop has gone live on a plan, or a boost has started running, the payment is not refundable for the unused part of the period, except where the law requires otherwise. Payments are also not refunded for a shop removed for breaking our Terms & Conditions.

How refunds are paid

Approved refunds are made through PayU to the original payment method (the same UPI account, card, bank account or wallet). They are processed within 5–7 working days of approval; your bank may take a few more days to show the amount. We will email or message you when the refund is issued.

How to ask for a refund

Email help.offlinebazar@gmail.com or call / WhatsApp us with your shop name, registered phone number, the payment date and amount, and the PayU transaction ID or invoice number (shown in the seller panel under Billing). We reply within 2 working days.

Email help.offlinebazar@gmail.com or call / WhatsApp +91 93546 31445. We reply Monday to Saturday, 10 am to 7 pm (IST). OfflineBazar is a product of Fourline Studio, West Bengal, India.