You can ask to delete your OfflineBazar account (buyer or shop owner) at any time. This page explains how, and what happens to your data. OfflineBazar is a product of Fourline Studio.

How to request deletion

• In the app or on the website: sign in and go to Account → Delete account, then confirm.
• By email: write to help.offlinebazar@gmail.com with the phone number (and email, if any) registered on your account, and say that you want the account deleted. We may contact you on that number to confirm it is you.

Our team reviews every request and completes the deletion within 30 days. Until then you can keep using your account, and you can cancel the request yourself from Account → Delete account. If we can’t delete the account, we tell you why.

What is deleted

• Your profile: name, phone number, email and sign-in details.
• Your chats, the photos and voice notes in them, saved shops, notification settings and device tokens.
• Your reviews are removed or shown without your name.
• For shop owners: your shop is taken off OfflineBazar, along with its products, photos, offers, events and shop website. Staff access is removed.

What is kept, and why

• GST invoices and payment records for seller plans and boosts, which Indian tax law requires us to keep (normally for 8 years). These are kept only for legal and accounting purposes.
• Records we need to resolve an open dispute, refund or complaint, or to prevent fraud and abuse, for as long as needed.
• Anonymous statistics (such as counts of shop views) that can no longer identify you.

Unused time on a paid seller plan is not refunded when an account is deleted, except as described in our Refund & Cancellation policy. See our Privacy policy for more.

Need help?

Email help.offlinebazar@gmail.com or call / WhatsApp +91 93546 31445. We reply Monday to Saturday, 10 am to 7 pm (IST). OfflineBazar is a product of Fourline Studio, West Bengal, India.